Muhammad Ahmad

.Provided technical and IT support for the following pre- and post-conference workshops and
symposiums 2022, 2023, ,2024 ,2025 & 2026.
• Successfully completed the PKLI International Symposium 2026 organized by Pakistan Kidney and
Liver Institute & Research Center (PKLI&RC), demonstrating commitment to continuous
professional development. Earned an internationally recognized 19.25 Category I CME Credit Hours
Certificate from the American Association of Continuing Medical Education (AACME) on 17 May
2026.
• Provided technical support for departmental meetings, training sessions, presentations, and official
events, ensuring smooth operation of IT and audiovisual systems.
• Resolved hardware, software, network, printer, and application-related issues within defined
service timelines through effective ticket management and user support.
• Installed, configured, upgraded, and maintained desktops, laptops, printers, scanners, and other
ICT equipment across multiple locations.
• Performed preventive maintenance and routine health checks of ICT assets, reducing equipment
downtime and improving service availability.
• Managed user accounts, password resets, access requests, and system configurations while
adhering to information security and organizational policies.
• Maintained accurate ICT asset inventory records, equipment allocation logs, and documentation
for operational and audit requirements.
• Coordinated with Hospital HR, Administration, and other departments regarding ICT
requirements, approvals, equipment deployment, and operational support.
• Assisted in deployment, testing, and implementation of new ICT solutions, upgrades, and
infrastructure improvements.
• Supported network connectivity troubleshooting and ensured timely restoration of services to
minimize disruption to hospital operations.
• Delivered user guidance and on-the-job technical assistance, improving staff productivity and
effective utilization of ICT resources.

Working as a backup Team Lead provided 24-hour on-call support
Managing the cisco Amp Status.
Hands Experience on JIRA Ticketing system.
Installing operating systems through WDS Server.
Coordinate with Vendors on Hardware issues.
Add and delete new user In Active directory.
Add and delete OU in Active directory.
Create Security Groups in AD.
Create Window Images for Operation.
Good Understanding with user base policy.
Checking group policy.
Add user for remote connection in Active directory.
Settings up user accounts, permissions and passwords.
Handling Cisco Amp administrative account.
Daily base visit in Data center.
Hands experience on NMPRO for employee monitoring.
Check working of different external devices like printers, routers on networks.
Provide L1 support to Network Team.
Work with Vendor on weekly basis.
Keep in touch with Business intelligence dept for the implementation of new technologies.
Trouble shooting in Domain Environment.
Provide end user VPN support in Covid-19.
Talk with clients over email channel.
Regular Basis lookup on Floor systems.
Checking voice issue and software related issues of call center.
Managing shared drives.
Add and remove systems from Domain Network.
Reset NT logins of Employee’s and check Group polices.
Check and remove faulty cables and IO ports from network like RJ45 etc.
Fixing network Basic faults.
Check system progress and manage network resources.
Maintain IT assets records.
Network maintenance.

Installation and Management of proxy server.
Installation and Management of FTP server.
Installation and Management of MDaemon Exchange.
Analysts can work together and resolve issues using their individual and combined strengths over the call or Through RDP.
Monitor and troubleshoot remote systems through VNC.
CCTV installation through VPN(Port Forwarding)
Identify the slow browsing issue and provide the salutation.
Level 1 & Level 2 support of routers and switches.
Configure machines for CISCO IPCC (IP base call centers) and Siebel CRM.
Training and Support to end users
Implements Oracle Siebel CRM in contact centers.
Installation and configuration of Windows XP, Windows 7, Windows 10 & windows Server 2012.
Installation of necessary software
Installation and weekly maintenance of antivirus (Also create an antivirus server for automatic updates).
Assembling of Computers Troubleshooting
Physical connectivity of systems to switche