qasimdeni

Sales Experience in electronics and laptops.
Hardware Maintenance.
Hardware & Software Installation.
Os Installation, Troubleshooting errors,
Repair of Hardware.
CCTV Deployment , Configuration & Installation.
Buying And Selling of IT Goods to Companies and Local Customers.
Record keeping of Goods.
Stock movement record, Buying & Selling.
Financial Records updation.

The first Experience getting to know the hierarchy of Call centers as a customer Service agent.
Communicate To Staff and Students for Complains regarding their issues.
Answers Students Call for Admission and Helpdesk Operator.
Manage ongoing tasks, Guide users in getting Admission.
Updating Excel records for student alumni.

Duties and Responsibilities
IT Support - Provide Level 2 and Level 3 Support:
Manage HelpDesk Ticketing System.
Work with end-users and IT colleagues (or Service Desk) on resolving Level 1 issues in Office.
Resolve Level 2 issues and escalate Level 3 issues to appropriate internal or external resources (regional/international IT, management, and
vendor) as necessary.
Installation, Configuration & Management of:
Servers, Windows server 2016 operating systems, domain, and essential network services. Oversee the completion of Windows 10 upgrades
on all the computers in Office or at Retail Outlets. Desktop/laptop.
hardware and software, and peripherals, standard Windows 10 operating system image. Local Area Network, wireless network, or clientserver architecture, as appropriate
Maintenance, Repair & Security:
Implement and manage cloud backup solutions for office/individual users as per IT recommendations and provide the necessary training on
the use of these cloud back- up solutions.
Create and maintain network documentation including but not limited to IP address, system access, upgrades and changes to the original
network, etc.
Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them.
Any other IT-related tasks assigned by the supervisor or IT Manager team to accomplish the overall organizational goals.
Training, Evaluation, & Testing:
Develop and implement regular user and support staff training, including training on basic care and maintenance of computers and
equipment for users, Box utilization, and any other initiatives that will be introduced by IT HQ
Prepare and submit weekly reports on the status and actions taken that best reflect the current picture of IT activities in the region.

Duties And Responsibilities:
Running regular checks on network and data security
Identifying and acting on opportunities to improve and update software and systems
Developing and implementing IT policy and best practice guides for the organization
Designing training programs and workshops for staff
Conducting regular system audits
Running and sharing regular operation system reports with senior staff
Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations, and outages
Managing and reporting on the allocation of the IT budget
Providing direction for IT team members
Identifying opportunities for team training and skills advancement