sameersabir22

Started my career as sales representative

● Call and pitch our services and products.

● Meet daily sales target.

Moved to Customer Services department

● Answer customer quries being the first point of contact for them.

● Activate/deactivate Services.
Moved to QA department

● Listen to approve/reject agent's everyday sales.

● Evaluate calls to maintain quality and make sure guidelines are followed.

● Joined technical support team to help collegues working from home with their tech related issues

● Responsible for the retention of restaurant partners and delivery drivers by resolving complex
issues, identifying areas for improvement, and implementing effective solutions. Analyzed
performance metrics to identify trends and develop strategies to minimize churn and
maximize platform engagement.

​● Maintain a customer-centric approach, striving to exceed restaurant partners' expectations
throughout the onboarding journey."

● Facilitate the onboarding process for restaurant partners, ensuring a smooth transition onto
the Uber Eats platform.

● Provide comprehensive training to restaurant staff on using the Uber Eats platform,
optimizing their operations for efficiency.

● Answering customers' technical and non-technical queries regarding the application over
calls and live chats.

● Serve as a primary point of contact for restaurant partners, addressing inquiries and
troubleshooting issues during the onboarding phase.

● Implement and manage onboarding timelines, ensuring timely and successful launches for
new restaurant partners.

● Documenting the customer interaction on Uber's own CRM named "Uber Bliss".

● Resolving as well as escalating specific cases on Salesforce to relevant teams.

● Sending emails to clients via Salesforce for follow-ups regarding their cases.

● Documenting application defects to report to software engineers vi JIRA.

● Collaborate with cross-functional teams to develop and update training materials, keeping
them aligned with platform updates and
improvements.

HR Executive / Workforce Management
Visiting Angels September, 2025 – Present

* Conducted initial candidate screening and reviewed applications to assess suitability for open positions.
* Conducted interviews and evaluated candidates based on skills, experience, and job requirements.
* Recommended qualified candidates for further stages of the recruitment process.
* Transitioned to the Scheduling/Workforce Management Department to support operational staffing requirements.
* Prepared and managed employee schedules based on business needs, staffing requirements, and shift coverage.
* Monitored staffing levels and made scheduling adjustments to ensure adequate coverage.
* Coordinated with relevant teams to address attendance, availability, and scheduling requirements.