Fatima Dawood

Admin officer , Administrative officer, Office Coordinator , Operation Coordinator , Hr. Assistant , Front Desk Officer, Customer Service Officer , Academic Coordinator
July 4, 1995

About Candidate

Executive & Operational Roles
Admin Officer: Coordinates office facilities, tracks logistical expenses, and maintains internal company policies.
Office Coordinator: Manages daily office inventory, schedules team meetings, and organizes workspace layouts.
Operation Coordinator: Streamlines departmental workflows, manages vendor relationships, and tracks project timelines.

Specialized Support Roles
HR Assistant: Maintains confidential employee records, schedules interviews, and coordinates new hire onboarding.
Academic Coordinator: Aligns institutional curricula, designs class timetables, and audits educational compliance.

Public-Facing & Client Support
Front Desk Officer: Manages the visitor reception desk, routes incoming calls, and handles physical mail distribution.
Customer Service Officer: Resolves client inquiries, processes product returns, and updates consumer databases.

 

Education

M
Master in Commerce 2017
university of Punjab
B
Bcom 2015
Universty of Punjab

Work & Experience

T
Teacher 11 june 2012 - currently Working
Aspire Group of Colleges, Allied School, Unique Academy and So on

Professional SummaryDedicated and progressive Educator who began a teaching career while pursuing higher secondary education (Second Year / 12th Class). Successfully elevated instructional levels—spanning Schools, Academies, and Colleges—in direct alignment with personal academic advancements and higher qualifications.Teaching Journey & ProgressionInitial Phase: School & Academy InstructorCommenced teaching career by tutoring school-level students while personally completing the 12th class.Provided targeted tuition at academies, simplifying core curriculum subjects for younger students.Developed strong foundational skills in lesson planning, classroom control, and student engagement.Advanced Phase: College & Higher Level Teaching Upgraded teaching delivery to intermediate and college levels in step with personal higher education milestones. Conducted advanced lectures, designed comprehensive tests, and managed senior student classrooms Mentored college-level students on exam preparation techniques and academic succes .Key Skills Academic Evolution: Proven ability to upgrade teaching methodologies as personal education advanced.Versatile Teaching: Experienced in managing both young school children and mature college students.Curriculum Adaptation: Skilled at breaking down complex topics according to the student's academic level.

C
Coordinator 2 DEC 2021 - 6 April 2023
Aspire Group OF Colleges

Results-oriented and highly organized professional with a proven track record in managing academic operations and student affairs at the college level. Acts as the primary liaison between college administration, faculty, and students to ensure smooth daily operations, compliance with academic standards, and an optimal learning environment.
Key Responsibilities Academic Administration:
Oversee the implementation of college curricula, manage class schedules, and allocate lecture halls efficiently.
Faculty Liaison: Coordinate with professors and lecturers to ensure course outlines, mid-terms, and final evaluations are executed on time.Student Affairs: Provide guidance to college-level students regarding academic tracking, attendance requirements, and exam schedules.Event & Exam Coordination: Organize college events, admissions processes, seminars, and formal examinations in compliance with institutional guidelines.Record Management: Maintain accurate databases of student enrollment, performance reports, and faculty documentation.
Key Skills
Academic Leadership: Strong capability to manage higher-education operational workflows.Communication & Liaison: Exceptional interpersonal skills to connect students, teachers, and top-tier management.Problem Solving: Quick at resolving scheduling conflicts, student grievances, and resource limitations.Time Management: Skilled at balancing multiple administrative and academic deadlines simultaneously

R
Receptionist
Prime Institue of Academy

A welcoming, professional, and highly organized Front Desk professional with excellent communication and interpersonal skills. Serving as the primary point of contact, ensuring a positive first impression for visitors, managing office communications, and executing administrative tasks with high efficiency.
Key Responsibilities Visitor Relations: Greet and welcome guests, students, or clients warmly upon arrival, directing them to the appropriate person or office.Communication Management: Answer, screen, and forward incoming phone calls while taking detailed messages and handling general inquiries.Administrative Support: Manage incoming and outgoing mail, couriers, and essential office documentation.Appointment Scheduling: Maintain the office calendar, schedule appointments, and coordinate meeting room bookings.Front Desk Maintenance: Ensure the reception and waiting areas are clean, organized, and stocked with necessary brochures or forms
Key Skills Customer Service Excellence: Friendly demeanor with a strong focus on professional hospitality.Multitasking & Organization: Ability to handle a busy switchboard while managing walk-in guests and paperwork.Communication Skills: Clear verbal and written English communication for dealing with diverse individuals.Tech Proficiency: Skilled in operating office equipment (PBX systems, printers) and using basic computer applications (MS Word, Excel, Email)

D
Data Entry Officer 2019 - 2020
STELLAR WEB AND GRAPHICS

Detail-oriented and highly accurate professional with a strong commitment to maintaining data integrity and confidentiality. Proficient in managing large volumes of information, typing with high speed and precision, and updating databases to support smooth institutional or corporate operations.
Key ResponsibilitiesData Input & Validation: Enter, update, and verify alphanumeric data from source documents into digital databases, spreadsheets, or management systems.Quality Control: Review entered data for deficiencies, errors, or missing information, making necessary corrections to ensure absolute accuracy.File Management: Create, organize, and maintain systematic digital and physical filing systems for easy data retrieval.Reporting: Compile, sort, and generate routine data reports and summaries for management or administrative teams.Data Security: Adhere to strict data security protocols to protect sensitive student, client, or institutional records.
Key Skills Typing Speed & Accuracy: Excellent words-per-minute (WPM) speed with a minimal error rate.Software Proficiency: Skilled in using Microsoft Office (Excel, Word), Google Workspace, and data management software.Attention to Detail: Sharp focus on identifying discrepancies, typos, or formatting inconsistencies.Time Management: Ability to handle repetitive data tasks efficiently and meet tight deadlines

I
INTRNEE IN BANK 2018 - 3 months
MCB BANK

Motivated and detail-oriented banking intern with hands-on exposure to corporate banking operations, customer service, and financial compliance. Developed a strong foundational understanding of retail banking workflows, customer account management, and financial documentation within one of Pakistan's leading commercial banks.
Key Responsibilities Banking Operations Support:
Assisted branch staff in daily operational tasks, including processing account opening forms, verifying customer KYC (Know Your Customer) documents, and organizing financial records Customer Relationship Management: Welcomed branch visitors, guided them to appropriate counters, and resolved basic queries regarding digital banking apps, checkbooks, and debit card activations.Data Processing & Remittance: Helped input transactional data into the banking software system and assisted in checking remittance records and utility bill clearings.Compliance & Auditing Assistance: Maintained strict compliance with State Bank of Pakistan (SBP) and MCB internal policies regarding data security and cash handling safety. Cross-Selling Assistance: Aided the branch team in briefing walk-in customers about bank products, saving schemes, and credit facilities.
Key Skills Banking Operations: Foundational knowledge of retail banking, KYC protocols, and financial record management.Interpersonal Communication: Strong ability to interact professionally with diverse retail banking clients and corporate staff.Financial Literacy: Quick learner of commercial banking procedures, financial terminologies, and digital banking platforms.Accuracy & Compliance: Sharp eye for detail when verifying sensitive financial paperwork and personal identity details

A
Academic Accountant 2020 - 2022
Naseem Khalil Academy

Detail-oriented and highly organized financial professional experienced in managing accounting, budgeting, and financial operations within educational institutions. Proven track record in streamlining student fee collections, managing payroll, reconciling institutional accounts, and ensuring strict compliance with financial regulations and audit standards.Key Responsibilities Fee & Revenue Management: Oversee student fee collections, manage accounts receivable, issue financial invoices, and track outstanding or delayed balances.Payroll Processing: Execute monthly payroll operations for faculty, administrative staff, and support personnel, including tax deductions and benefits management.Expense Tracking & Accounts Payable: Process institutional bills, vendor payments, and operational expenses while maintaining accurate ledgers.Financial Reporting & Reconciliation: Perform monthly bank reconciliations and prepare comprehensive financial statements (such as income statements and balance sheets) for top-tier school/college management.Budgeting & Audit Compliance: Assist in preparing annual institutional budgets, monitoring departmental spending, and organizing financial records for internal and external audits
Key Skills Institutional Accounting: Expert knowledge of accounting principles (GAAP/IFRS) specific to educational organizations.Financial Software Proficiency: Skilled in using accounting software (e.g., QuickBooks, Tally, Sage) and advanced Excel functions.Data Accuracy & Integrity: Exceptionally precise in handling sensitive financial records with zero tolerance for errors.Problem Solving & Analysis: Analytical mindset capable of identifying cost-saving opportunities and rectifying ledger discrepancies

Awards

S
Solar Panel Panjab Government 2013

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